CITIZENS’ SERVICE DELIVERY CHARTER

“Your committed Partner in Development”

WHO WE ARE

For Sustainable Development

Ewaso Ng’iro South River Basin Authority is a state of corporation established in 1989 by the Act of Parliament Cap 447 of the Laws of Kenya with the abroad mandate to plan and coordinate the implementations of developments projects in the Ewaso N’giro River Basin and catchment areas and for connected purposes.

vision
mision
Core Values

SERVICE RENDERED

REQUIREMENTS

COST

TIMELINE

Provision of information for:

  • Basin Resources
  • Cost technical Data
  • Basin investment plans
  • Regional and sectorial plans
Visit our Website and offices Free 15 minutes

Environmental Conservation and Rehabilitation:

  • Forest
  • Riperian
  • Dams
  • Water pans
Visit our Website and offices Free Seedlings-Varied depending on species 15 minutes

Technology Dissemination and Information exchange:

  • Artificial Insemination
  • Tea husbandry
  • Best practices in Farming
  • Alternative Sources of Energy
  • Water Harvesting
Visit our Website and offices Submission of Request for Service Free Artificial Insemination Ksh 1200 per dose Artificial Insemination immediately upon request Others-1 day Notice
Provision of Organic Farm Produce Visit our offices Demonstration- Free Horticulture produce-prices varied Demonstration-Continuous process Horticulture produce-Weekly
Payment of Creditors Submission of proof of services/product delivered Free Payment shall be made within 30 working Days
Resolution of Public Complaints Make official complaints in writing or through any acceptance media Free Within 14 days

“Commitment of courtesy and Excellence in Service Delivery”

Any service that does not conform to the above standard or any officer who does not live up to commitment to courtesy and excellence I in service Delivery should be reported to:

  1. The public complaints handlings office, complains,This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. The commission Secretary/Chief Executive Officer Commission on Administrative Justice, WEST END Towers,2nd floor . waiyaki way westlands

P.O. Box 20414-00200
Tel: +254 020 2270000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www.ombudsman.go.ke

OUR KEY CONTACTS

The Managing Director, ENSDA
P.O. Box 213-20500, Fax: +254(020) 233 6560, Mobile: +254 735 855 226
Telkom Wireless: +254 (020) 808 2493, +254 (020) 233 6566
Email: This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.ensda.go.ke

“Huduma Bora ni Haki Yako”

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